AFN Support

Get Technical Support

Our team is available 24/7 to help with decoder setup, the DTH sunset, the AFN Now app, and other service issues. For immediate assistance, you can fill out the contact form below or call the AFN Now Service Desk.

Contact Details:

AFN Now Service Desk: 1-571-559-1415
Support Form: See below

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Who is impacted by this change?
What do I need to do if I’m already an AFN Now app user?
Why is AFN terminating the eight-channel satellite-delivered programming service?
Will the programming I currently enjoy change when the eight-channel service ends?
What satellite-delivered channels are going away?
What about the content on Movie, Family, and Spectrum? Is that gone too?
Will the streamed content still be high definition?

Users who receive AFN directly from a satellite dish and decoder should switch to the AFN Now streaming app (available on multiple platforms, registration required). Cable subscribers and existing AFN Now users are unaffected.

Technical
- I'm having problems with my AFN decoder. What should I do?
- I lost my AFN TV signal. What should I do?
- How do I find out what is on AFN?
- How is AFN delivered to service members overseas?
- How do I get AFN for my deployed unit?
- What happens if I unplug my decoder when I’m not using it?
- I am a decoder owner who is experiencing trouble with one, but not all AFN TV services...what's up?
- I just lost my AFN TV signal. Now all I have is a message on my TV. What's up?
- How do I register and activate my decoder?
TV Parental Guidelines
- Why is AFN airing "mature audience" TV shows on AFN|spectrum LateNight?
- How can I block my TV from receiving "mature audience" programs?
- Are all programs on AFN encoded with V-Chip data?
- Does my TV have a V-Chip?
Policy
- Why doesn’t AFN air stateside commercials?
- Who is authorized to get AFN service?
- What is AFN's policy on airing programming with perceived offensive words?
- What broadcast regulatory guidelines does AFN operate under?
- Why does AFN include gambling tournments, such as poker, as part of TV programming?
Television
- Why isn’t my favorite show on AFN?
- Why does AFN repeat movies?
- Why are there repeats of an episode of a series airing on AFN TV?
- Why does AFN|family have shows on the air that are not appropriate for small kids?
- Why do I have to pay for AFN where I’m stationed?
- Is there a way to search for a specific show and airtimes?
- How are religious shows selected for airing on AFN?
- What is the Direct-to-Sailor (DTS) service?
- Does AFN provide a video on demand service?
- Why is AFN|news airing political commentary shows?
Sports
- How does AFN choose what football, baseball or basketball game to broadcast?
- Why is AFN showing the same game on two different channels?
- Why doesn't the sports schedule match what is airing?
- If a sporting event is rained out, when will it be re-scheduled to air on AFN?
- Why doesn't AFN air more soccer?
- I'm serving aboard a U.S. ship. How do I watch weekend sports such as UFC if it is airing on AFN|sports2?
- How do I avoid missing the end of games that I record on my AFN7500HD decoder?
News
- What is the program philosophy of AFN|news?
- How does AFN select news programming?
- Why can’t AFN air my favorite news show live when I want to see it?
- Why is it that AFN sometimes interrupts coverage of a political event?
- Why is AFN giving air time to controversial people and issues?
- Why does AFN preempt a scheduled hour on one network such as Fox News Channel to cut over to breaking news on another network such as CNN?
- Why am I seeing a separate 24/7 CNN and/or OAN news service AND AFN|news?
- Why don’t you air shows from the One America News Network (OAN) or Newsmax?
Radio
- Who programs the music you hear on AFN The Eagle radio and how is it selected?
- Why does AFN play songs with lyrics that aren't consistent with military values?
- I wrote a song. Will AFN air it?
- Does AFN provide a streaming radio service?
Other
- What does CET or JKT mean?
- How does weather affect reception?
- Does AFN keep old AFN shows or photos?
- How do I apply for a job with AFN?
- How do I get in touch with a former AFNer?

Get Technical Support

Contact Details:

AFN Program Guide | AFN Satellite Channel Guide | V-CHIP INFO | Section 508 Compliance